order Cancellation & Return

How do I place a cancellation request on Airbuysell.com?

If you wish to cancel your order, please follow these steps:

  1. Create a cancellation request online.           
  2. Click on the Cancel link against your order in the  MY ORDERS section in My Account.
  3. Choose cancellation option and fill in the required details.
  4. Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible. 

* Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy.

How do I place a replacement request on Airbuysell.com?

If you want to replace a product on Airbuysell, please follow these steps:

  1. Create a replacement request online. You can replace the product bought on Airbuysell within 3-days of delivery.
  2. Login to your Airbuysell Account and go to MY ORDERS section. 
  3. Select the item you wish to replace and click on the Return/Replace link against the order.
  4. Choose replacement option and fill in the required details.
  5. Once the replacement request is created, we will ensure that the replacement is processed as soon as possible. 

Why was my order cancelled by Airbuysell?

We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons:

  •  If product is out of stock or is discontinued
  •  Inaccuracies or errors in pricing information

We will inform you about the cancellation of your order and share details if partial order is cancelled or whole.  We will contact you if any additional information is required to accept your order.

If I receive a wrong product, can I get it replaced?

We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request or get in touch with us. You will also have the option to choose refund for the product.

If I receive a physically damaged product, can I get it replaced?

Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps:

  1.  On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton. 
  2.  If you are concerned, don't open the product yourself. Call the Airbuysell customer care for further assistance.

If I am not satisfied with quality of the product,can I get it replaced?

Certainly! Airbuysell has a “No Question Asked Policy”. Report your concern by filling the Contact Us form within 3 days of receipt of your order. Once the product passes the quality check, we would initiate the refund/replacement as per your choice.

I have requested a replacement, when will I receive it?

Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail/sms advising you on the estimated delivery date. Based on customer location, delivery span varies.

Is there any product not eligible for replacement/return?

All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:

  • Products which were sold as combos/sets, are not eligible for return/replacement as individual items
  • Seal/raper open 'or' without sealed  branded  items cannot be returned in case of not being happy with the product as they can’t be resold

What if I choose to have my order replaced and the product is sold out?

Replacement can be initiated only if the product is in stock. Unfortunately if the product is out of stock then refund is initiated after your confirmation.